VIP Support Services

Rocstor VIP Program

All Rocpower-Rocstor customers are eligible, upon purchase of any Rocpower Products, for the “Rocpower-Rocstor V.I.P. Program” with no additional purchase obligation. This program is designed for the fast and easy replacement and any failed or failing Rocpower UPS systems. Additionally, if our customers have mission critical or private data, Rocpower-Rocstor will protect the customer by sending a “loaner” to backup systems and use until we fix the existing problem. The only cost to you will be the shipping of the loaner systems or parts.

Please call Rocpower-Rocstor directly for an RMA number. All RMA numbers are good for 5 days.

Download the Rocstor VIP Program Procedures.